WordPress Site Security, Backups, and Maintenance Plans | V3 Media

WP Care+ WordPress Maintenance Plans

One of the best kept “secrets” that people aren’t aware of when they get a new WordPress website is that they are responsible to ensure that it is maintained and updated.  No, we’re not just talking about the content, we’re talking about the software that it runs on. If your site is built on WordPress and you haven’t been doing regular updates, you may be in jeopardy of being hacked (or may already have been and not even know it). Your web hosting provider isn’t necessarily responsible for it – they just provide the environment for it to operate on.

 

Solution: WP Care+ from V3 Media

BACKUPS

Your website is backed up daily or weekly (depending on the plan) and securely stored offsite.  We retain your backups for 90 days.

SOFTWARE UPGRADES

We make sure that your WordPress software, plugins and themes are up to date with the most current versions.  We will notify you of plugins that are outdated or become incompatible with the current versions of WordPress.

CONTENT UPDATES

Our WP Care+ Maintenance Plans even include website content updates to offer you a complete WordPress site maintenance solution.

We offer WP Care+ plans in two distinct categories:    With no content updates or additional support included as well as fully managed WordPress site maintenance with content updates included.

STANDARD BACKUP: All accounts hosted with V3 are backed up off-server daily (3 days retained), weekly (2 weeks retained), and monthly (1 month retained) with backups accessible via cPanel.

I figured I had made a mistake but didn’t know what it was. And you found it for me… I can’t thank you enough! Your quick and attentive response was the best customer service I’ve ever received. As a manager at Home Depot, I understand the value of the customer experience and I truly, truly appreciate what you’ve done.

Thank you so much,

Laura
Parry Sound, Ontario

Without Content Updates

  • choose your plan

  • Support Ticket Access
  • Hosting Storage (w/SSL)
  • Bandwidth (per month)
  • Monthly SEO Ranking Report
  • Website backup
  • Sucuri Security Scans
  • Bi-Weekly WordPress Core Updates
  • Bi-Weekly WordPress Plugin and Theme updates
  • Imunify360 security protection
  • Optimized WordPress Hosting
  • CloudFlare DNS
  • Website Content Updates included per month
  • Activity Report
  • Monthly scan and fix of broken links
  • SpamExperts Addon
  • WP Care+ Classic

  • $25

    CAD per month

  • Standard
  • Weekly (retained for 90 days)
  • Weekly
  • Additional content time billed at $125/hr (in 15 min increments)
  • WP Care+ Simple

  • $35

    CAD per month

  • Standard
  • 1GB
  • 100GB
  • Daily Standard Backup
  • Weekly
  • Additional content time billed at $125/hr (in 15 min increments)
  • WP Care+ Starter

  • $40

    CAD per month

  • Standard
  • 1GB
  • 150GB
  • 5 search terms
  • Daily Standard Backup
  • Weekly
  • Content updates billed at $125/hr (in 15 min increments)

Includes Additional Support and Content Updates

  • choose your plan

  • Support Ticket Access
  • Hosting Storage (w/SSL)
  • Bandwidth (per month)
  • Monthly SEO Ranking Report
  • Website backup
  • Sucuri Security Scans
  • Bi-Weekly WordPress Core Updates
  • Bi-Weekly WordPress Plugin and Theme updates
  • Imunify360 security protection
  • Optimized WordPress Hosting
  • CloudFlare DNS
  • Website Content Updates included per month
  • Activity Report
  • Monthly scan and fix of broken links
  • SpamExperts Addon
  • WP Care+ Basic

  • $50

    CAD per month

  • Priority
  • 3GB
  • 300GB
  • 5 search terms
  • Daily Standard Backup
  • Weekly
  • Additional content time billed at $125/hr (in 15 min increments)30 minutes
  • Monthly
  • WP Care+ Pro

  • $100

    CAD per month

  • Priority
  • 5GB
  • 300GB
  • 10 search terms
  • Daily Standard Backup
  • Daily
  • Additional content time billed at $100/hr (in 15 min increments)60 minutes
  • Weekly
  • WP Care+ Enterprise

  • $200

    CAD per month

  • Priority
  • 10GB
  • 300GB
  • 20 search terms
  • Daily Standard Backup
  • Daily
  • Additional content time billed at $85/hr (in 15 min increments)120 minutes
  • Weekly

Social Media Management Add-on

We have created a special add-on exclusively for our WP Care+ Plan clients to help you with your Social Media Management.

We take your supplied content (and adjust as necessary or requested), we will create and schedule weekly posts to Facebook, Twitter, and LinkedIn on your behalf.  Each post will include a suitable licensed high resolution from our stock library.   You will also receive a monthly report regarding post activity, engagement, and suggested strategy.

Add $300/mo to your WP Care+ package price. 

SpamExperts Add-on

SpamExperts applies its proprietary self-learning smart technologies to eliminate spam mail before it reaches your mailbox.

SpamExperts applies continuous improvements in secure data collection and analyses, instantly detecting new patterns and identifying derails. That accumulated intelligence is assures timely protection against new threats

Add $5/mo to your WP Care+ Starter, Basic or Pro price. (included in WP Care+ Enterprise plan) 

Frequently Asked Questions

Do I need to host with V3?
Not at all.  If you are happy with your current host, there’s no reason to change.  In most cases, everything we do will be compatible with your current host.  The only issues that usually ever come up are hosts that are unstable, poor performing, or that have outdated or insecure server software.  Although hosting is included with the WP Care+ plans, you may simply choose to not use it.   You may also choose to keep your email hosted where you are and have V3 only host your website.  We’re happy to tailor a solution to your needs.
What if V3 didn't create our website?
When we develop WordPress websites for clients, we usually know where things are at with updates and what software is installed.

 

For sites that we don’t already manage or didn’t develop, an initial audit of your current website would be required.  In the event that during our initial updating and testing of your WordPress software, themes, and plugins for compatibility, security, that we run into critical issues and have to rollback to a backup, there will be a one time $99 audit fee.  We will provide you with a report of the issues that we find along with our recommendations and an action list as well as any possible costs for remediating the issues.  Once approved, we will then carry out the work required and move forward with fully upgrading your website and putting your maintenance plan into place.   In most cases, unless your website has been very poorly maintained or uses poorly developed plugins and themes, there should be no issues during the install audit.

Why do I need a maintenance plan?
WordPress, it’s themes, and third-party plugins that are installed to create a website are endlessly being updated for security reasons, software compatibility issues, and general bug fixes.  These are all very important reasons to keep the software updated.  In some cases, however, authors decide to abandon their software and in many cases, that can leave a website open to vulnerabilities or errors.  There are also circumstances where updates may break a website or cause other issues.  Without the background and knowledge of what to do in these circumstances, your site can become exposed to hackers or crippled and non-functioning.   We can act quickly to restore your site in the event of failure or errors, and make recommendations when the parts stop working or become insecure.
Why can't I just maintain the software myself?

Websites are not “set it up and forget about it”.  They require regular maintenance both under the hood as well on the surface.   When things are going wrong on your website, people don’t hang around very long and that can cost you money.

 

When you are looking after your own content updates or software upgrades, things can go wrong and it can cost you more to fix it than maintain it.   If you try to fix it yourself, you can cause further damage and increase the costs of repair.

What kind of support can I request?
Content updates, addition of images, blog post, calendar updates and other types of updates to your website are permitted.  Services such as SEO, adding features, and complex design changes will likely take longer than the support allotment permits so would be quoted on individually.  We will only perform work that exceeds your plan minutes with written approval.  All additional work will be billed at the overage rate for your plan.
Is support available 24x7?
Our servers and hosting infrastructure is monitored 24×7 and notifications of issues are automated and looked after quickly.  WP Care+ plan is available from 9am to 5pm pacific time, Monday through Friday (excluding stat holidays).  All support and update requests must be done through our support ticket system.
My site got hacked or is down. What now?

There is no way to guarantee that your website will not get hacked or go down.  If you are on V3 WordPress Optimized hosting, then our cloud-based system should automatically switch over in the event of connection failure to keep your site online.   If your site is hacked, let us know immediately and we will restore a working backup and investigate the source of the hack.  If your site breaks while you are adding content or doing updates yourself, your plan may not cover the costs of repair and restoration.

What happens during a coaching call?
During a coaching call, you should discuss any future plans for site expansion, what the goals of the site are for the next month, and questions you might have with regards to promotion of the site, etc..  Your coach may be able to advise you on some items, and in many cases, will take your questions and information to an advisor who will email you a follow up message to answer you in more detail.

How may we help you?

Whether you are looking for full brand development, brainstorming and consulting, print and digital design, a logo refresh, a new web design or a refresh of your existing website, or even just simple management and support for your existing website, brand or print materials, we have the experience and passion on our team to give you the very best.

May we provide you with a free, no-obligation quote?