‹ Support & Legal

Request for service cancellation

Your notice of cancellation will be effective the date you submit your request. We require at least 30 days notice to cancel service but you may request a termination date beyond the 30 days. If the termination date exceeds the amount already invoiced for the service, you will be billed for the remaining amount.

 You understand that by requesting the termination of your services with ALPHA, that ALPHA will remove all data, content and services from it’s network, servers, and storage on or after the date of termination requested. You also understand that ALPHA is not obligated to backup or maintain backups of any data being removed after the date of termination requested. Further, you understand that you will be responsible for all costs for services exceeding what has currently been invoiced should the date of termination exceed your current billing period or if you consume more services than are provided in your current billing cycle. You agree to bring your account balance up to date within 10 days of the termination date requested and understand that there are no refunds or credits due to me for unused services beyond that have been prepaid or are part of a bundle or package beyond the date of termination requested.

To request cancellation of services, please send your request to web@getalpha.ca and include:

  • Date to terminate services
  • Services to cancel
  • The business name that the services are under
  • Name of business contact if not you
  • If possible, your latest invoice number from ALPHA (for verification purposes)

You will receive a receipt for your email and we will get back to you to confirm your request. If the email is not sent from an email address associated with the account, we may request confirmation from the contact on file.  If, after sending your request via the email link above, you have not received an email receipt for your request within 15 minutes, please check your spam folder.  You will also receive personal confirmation from one of our support staff within 3 business hours.  

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